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Noticeboard

Do not visit the surgery unless asked to do so by a GP.

Coronavirus

The surgery is using telephone triage for all patients.  If you need to be seen, a GP will arrange for you to be seen in the practice. 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Get an isolation note at https://111.nhs.uk/isolation-note/

Use this service if:

  • you think you might have coronavirus
  • you've been in close contact with someone with cough/cold, high temperature, shortness of breath

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

Not ready for a baby?

We are able to provide Long Acting Reversible Contraception (LARC) for anyone living in Birmingham

Click here to view types of contraception offered.

You do not need to be registered at the surgery to access the service and there is no need to be referred by your own GP.

Call us on 0121 458 2550 to speak to one of our GP's.

Umbrella Chlamydia Screening Programme

Are you aged between 15 and 24 years old?  You can pick up a free, self screening kit from reception.  You do not need to be registered at the surgery to get one.  Contact the surgery for details or visit www.umbrellahealth.co.uk 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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